CTOx Privacy Policy

1. Introduction

1.1) This Privacy Policy (“Policy”) governs the collection, use, storage, and disclosure of personal information by CTOx LLC (“Company”, “we”, “us”, “our”) uses, maintains, and discloses information collected from users (each, a “User”) of the https://ctox.com website (“Site”) and through other means, including offline interactions. By using the Site, you agree to the information collection and use practices described in this Privacy Policy. If you do not agree to these terms, please do not use the Site in connection with our products, services, and websites (collectively, “Services”).

1.2) By using our Services, you agree to the terms of this Policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1) Personal Information: We may collect personal information that you voluntarily provide, including but not limited to, when Users visit our Site, register, place an order, fill out a form, respond to a survey, or subscribe to the newsletter. Information collected may include:

(a) Name
(b) Email address
(c) Mailing address
(d) Phone number
(e) Payment information

2.2. Usage Information: We automatically collect certain information about your use of our Services, including:

(a) IP address
(b) Browser type
(c) Operating system
(d) Pages viewed
(e) Time and date of access

2.3) Users may visit our Site anonymously. We will only collect personal identification information when Users voluntarily submit it. However, refusing to provide certain information may prevent Users from engaging in Site-related activities.

2.4) We may also collect technical information such as browser type, operating system, IP address, and Internet service provider details.

3. Use of Information

3.1) We use the information we collect to:

(a) Provide, maintain, and improve our Services
(b) Process transactions and send related information
(c) Respond to comments, questions, and requests
(d) Send you technical notices, updates, and security alerts
(e) Comply with legal obligations

4. Disclosure of Information

4.1) We may share your information:

(a) With service providers who perform services on our behalf
(b) To comply with legal requirements or respond to lawful requests
(c) In connection with a merger, sale, or acquisition of all or a portion of our business

4.2) We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

4.3) CTOx, LLC collects and uses Users’ personal information for the following purposes:

(a) To improve customer service

(b) To personalize user experience and enhance Site functionality

(d) To administer promotions, surveys, and other features

(e) To comply with legal obligations and prevent fraud

(f) To send periodic emails, including marketing communications (with opt-out options)

4.4) Marketing & Third-Party Sharing. CTOx does not sell personal data. However, we may share information with:

(a) Business Partners: For service fulfillment and analytics

(b) Service Providers: Including payment processors and email marketing platforms

4.5) Users must provide explicit opt-in consent before their information is shared for marketing purposes.

4.6) We may disclose/share your information in the following ways:

(i) With Our Business Partners. This may include third parties that provide products and services related to our business. CTOx does not sell personal data. Data shared with business partners is strictly for operational purposes (e.g., order fulfillment, customer support) and not for independent marketing use.

(ii) With Our Service Providers. We may share your information with third parties who perform services on our behalf, such as vendors, payment processors, and companies that send emails on our behalf. If you have a question regarding the payment processor’s privacy policy, please check their website. We may also use third-party service providers to operate our business and the Site, or to administer activities like newsletters or surveys.

(iii) With Government, Courts, and Law Enforcement. We will access, preserve, and share any information about you, without your consent, to government or law enforcement officials or private parties if we believe it is necessary or appropriate to:

(a) Respond to claims and legal processes (e.g., subpoenas)

(b) Comply with applicable laws

(d) Prevent or stop activity that is illegal, unethical, or legally actionable

(e) Respond to legal requests from jurisdictions outside the United States where we believe the response is required by law and consistent with international standards

(f) Fraud Prevention & Safety. We may access, preserve, and share information when necessary to detect, prevent, or address fraud and illegal activity; protect Users, CTOx, and others; and prevent imminent bodily harm or death. Information may be retained for an extended period if it is the subject of legal proceedings, government investigations, or security concerns.

5. Data Security

5.1) We implement reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

5.2) No method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the unlikely event of a breach, users will be notified within 72 hours (for EU residents under GDPR) and within 30 days (for U.S. residents under state laws). We will implement corrective measures and provide guidance on protecting personal information.

5.3) Our Site may use cookies and similar tracking technologies to enhance User experience. These may collect information about:

(a) How Users interact with the Site

(b) Preferences and settings

5.4) Users can set their web browser to refuse cookies, but some features may not function properly. Where required by law (e.g., GDPR), we will obtain explicit User consent before placing cookies.

6. Data Retention Policy

6.1) CTOx retains personal data only for as long as necessary for:

(a) Providing services and fulfilling transactions

(b) Legal, accounting, or compliance obligations

6.2) Default Retention Period. User account information: Up to 5 years after last activity. Transaction records: Up to 7 years for tax and legal compliance.

6.3) Marketing records. Until the User opts out.

7. Your Rights and Choices

7.1) You may request access, correction, or deletion of your personal information by contacting us.

7.2) You may opt-out of receiving promotional communications from us by following the instructions in those communications.

7.3) We may provide notifications to you through SMS text messaging but will seek your express consent before contacting you via SMS.

7.4) You may opt out of receiving text messages by replying “STOP” to any text message received.

7.5) For promotional emails, you may unsubscribe by clicking the link in any email received.

7.6) We reserve the right to send you service-related communications (e.g., account verification, payment confirmations, security notices), which you may not opt out of.

8. Changes to this Policy

8.1) We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page.

8.2) You are advised to review this Policy periodically for any changes.

9. California Residents (CCPA Rights)

9.1) California residents may:

(a) Request access to their personal data and categories of information shared.

(b) Request deletion of personal data (subject to legal exceptions).

9.2) To make a CCPA request, contact us at privacy@ctox.com.

10. US Residents (GDPR Rights)

10.1) CTOx processes personal data based on:

(a) User consent (for marketing, cookies, etc.)

(b) Contractual necessity (for service fulfillment)

10.2) GDPR inquiries can be directed to dpo@ctox.com.

11. Children’s Privacy (COPPA Compliance)

11.1) CTOx does not knowingly collect personal data from children under 13. If we learn of such data collection, we will delete the information immediately. If you believe your child has provided personal data, contact us at info@ctox.com

12. Third-Party Websites & Links

12.1) Our Site may contain links to third-party websites. CTOx is not responsible for the privacy practices of these external sites. Users should review third-party privacy policies before sharing personal information.

13. Privacy Policy Updates

13.1) CTOx reserves the right to update this Privacy Policy. Users will be notified of material changes via email or a notice on our Site. Continued use of our Site after changes constitutes acceptance of the updated policy.

14. Contacting Us

14.1) If you have any questions about this Policy, please contact us at:

CTOx, LLC1007 Mansell Road, Suite A520

Roswell, GA 30076

Email: info@ctox.com

15. Governing Law and Consequences

15.1) This Policy shall be governed by the laws of the State of Delaware, U.S.A., without regard to conflict of law principles. However, for users subject to GDPR or CCPA, applicable regional data protection laws shall take precedence.